Blank Label Return & Exchange Policy

First of all, we're sorry that you would even consider returning your very personal custom men's dress shirts!

Since our dress shirts are all individually made from scratch, our policy is that we do not refund co-creations. Of course if you've bought clothing online before, you'll know that sizing isn't always as you expect. If your order didn't fit to the specification you requested, we would happily re-stitch another shirt from scratch.

Returning Your Shirt

Email sayhi@blanklabel.com within 15 days of you receiving the shirt with your name and email.

We only accept shirt returns that haven't been washed and preferably haven't been worn during any running marathons because we do donate them to charity after an internal sizing control check.

Changing Your Order

If you email us within 24 hours, we can probably pull your co-creation from the queue or make any amendments to your dress shirt's specs.

Once we have finished stitching your co-creation though, we cannot change or cancel your order since all our dress shirts are uniquely stitched and once they are co-created, we can't turn back. Also, it would be incredibly wasteful to have an individually made dress shirt cancelled after it was made.

Payment Terms & Billing Policy

Since all of our dress shirts are individually stitched for you, we have to charge your credit card when you place the order in order for us to start stitching the product. We're a bit different from your normal retail store that takes in a ton of inventory hoping to sell it. We're a small business trying to keep costs low so we can pass those savings onto you. So we charge you at the point of purchase so our tailors can be assured they can start co-creating with you.