Frequently Asked Questions
Blank Label Fit Guarantee and Complimentary Remake Policy Sometimes, Blank Label customers further refine the fit of their first-ordered shirt. All Blank Label customers who have purchased their first shirt at full-price are guaranteed (1) complimentary first-time remake for fit adjustments. Beyond your complimentary first-time remake, each additional remake of that garment is $50.
How can I adjust or update the fit of my personal size pattern? Your Blank Label size pattern is entirely defined by you, and therefore easily adjustable at anytime. Visit your Blank Label Online Account to update fit.
Need further assistance with fit? Please visit blanklabel.com/fit-assessment for more information about Fit Assessment.
Returns & Alterations Policy
Blank Label is committed to providing our customers with their best fit through one-on-one fittings in our pattern rooms and personal fit consultations online. All of our garments are hand-constructed and custom made just for you.
First-time Shirt Customer Blank Label offers one complimentary alteration or remake on your first shirt. Any additional shirt alteration is $25.00/shirt and a complete remake is $50.00/shirt.*
Repeat Shirt Customer Due to the hand construction of each garment, there can be up to a 0.3" variance in fit. If you notice a significant difference in the fit of your new garments, we strongly recommend that you email our Customer Service team at email@example.com where a fit specialist can assist you with adjusting your size profile as needed. (For alterations or remakes, same fees will apply)*
First-time Suit, Chino, Top Coat Customer Fittings for these garments are in pattern room only. We provide one complimentary alteration for suits, chinos and top coats. If you would like an additional alteration on any of these garments, there is an alteration cost of $50 per chino or trouser and $75 for suit jacket or top coat.*
Repeat Suit, Chino, Top Coat Customer Due to the hand construction of each garment, there can be up to a 0.3" variance in fit. If you notice a significant difference in the fit of your new garments, we strongly recommend that you either email your Menswear Specialist or book an alteration appointment online so we can assist you with adjusting your size profile as needed. (For alterations same fees will apply)*
Returns Each garment is hand constructed and custom made specifically for you. In the rare case where we are unable to meet a customer's fit expectations we will offer a refund at Blank Label's discretion with the understanding that we will not attempt to make that garment type for the customer again. Blank Label does not offer refunds on garments that have been altered or remade.
We do our very best to guarantee a customer's preferred fit and customizations. If a human error occurs during construction, Blank Label will offer a complimentary remake or alteration to remedy any order discrepancies.
*For garments purchased through a promotion or event, no complimentary remake or alteration will apply. Each garment's corresponding remake or alteration fee will still apply.
Order Status & Delivery
I placed an order, but I need to change or cancel it. After placing an order, you have a 24-hour window in which you can edit the shipping address or cancel the order. Please contact us at +1 (781) 236-3559 or firstname.lastname@example.org.
Where is my package? I thought it would be here by now. Did DHL attempt to deliver your package while you were away? If you were expecting but have not yet received your package in-hand, please check the status of your delivery by viewing your 10-Digit DHL Tracking Number in your Blank Label Shipment Confirmation email:
Delivery Status via DHL Express
By Phone: +1 (800) 225-5345
Tracking #: Use your 10-digit DHL Tracking Number, found in your Blank Label Shipping Confirmation email
Shipping Timelines Blank Label can deliver your online-ordered shirts at the following speeds:
Super-Expedited (7-10 Business Days)
Expedited (14 Business Days)
Standard Shipping (20 Business Days)
Where are my swatches? Swatches are complimentary at Blank Label. However, not all shirts are available for swatch request. Browse our current collection for available swatches.
Laundry Care & Product Information
How to properly wash and care for your Blank Label garments:
Machine Wash Cool All shirts and chinos should be machine washed with cool water and a gentle cycle.
Hang Dry Hang dry all garments to allow the fabric to most naturally return to form (avoid subjecting the thread fibers to excessive heat).
Iron with Warm Heat To press your shirt, use a warm hand iron. Avoid using starch or chemical treatments.
Avoid Dry Cleaning Blank Label Shirts Dry cleaning involves an intense chemical bath which can weaken fabrics and turn crisp white shirts yellow. If you must use a dry cleaner, ask them to launder and hand press your shirts as normal.
Fabric Information Blank Label sources high-quality, four-season and curated fabrics from textile markets and mills throughout Asia – releasing some in limited-edition quantities. All shirt, suit, and pant fabrics are 100% organic material. Blank Label does not produce garments with non-iron, or chemically treated, fabrics.
Learn more about Construction & Quality ›
Can I customize your shirts with other options or features? Blank Label Online offers a variety of customization options. However, those not listed on the website are unavailable for order. We appreciate your understanding in allowing us to focus on less, but better.